Legal
Refund & Return Policy
At Organic Market, we take pride in offering pure and high-quality organic products. However, if you face an issue, our policy is as follows:
1. No Refund on Opened/Used Products
Due to hygiene and safety reasons, we cannot accept returns or refunds for opened or used products.
2. Return/Refund Eligibility
You may request a return or refund if:
- You received the wrong product
- The product was damaged during delivery
- The seal was broken upon arrival
In such cases:
- Contact us within 48 hours of receiving the order.
- Provide photos and order details for verification.
3. Process for Approved Refunds
If your case is approved:
- A replacement will be sent OR
- A refund will be issued to your original payment method
- Refunds may take 3-7 business days depending on your bank.
4. Non-Returnable Items
- Used or opened products
- Items damaged due to customer mishandling
- Products purchased on sale (unless damaged/wrong item)
5. Cancellation Policy
- Orders can be cancelled within 2 hours of placing them.
- Once shipped, cancellation is not possible.
6. Contact for Returns/Refunds
You can reach us at:
- Email: queries@organicmarket.life
- Phone: +92-307-07800-77